Q: What is your refund/exchange policy?
A: Our store policy is NO refunds or returns, though we are happy to exchange items that are the wrong size within a 30 day period of receiving them. However, it is necessary that the original piece is in original condition and accompanied with a receipt. For any questions please contact:
NÜN reserves the right to deny unreasonable repairs, and exchanges. We are not responsible for Shipping costs of the item to when returned for exchange. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
Q: How long does it take to receive my NÜN jewelry?
A: Your order will be shipped 1-2 weeks* after the purchase date. Each piece is hand made to order, meaning every piece is made especially for you. So please be patient, as we want you to have your piece as soon as possible as well.
NOTE: During the holiday season all orders will be shipped within 3 business days to ensure everyone receives their gems in time! <3
Q: You don't ship to my country! Can I still order with you?!
A: If you don't see your country listed please email us and we will try to make it happen for you!
Q: What exactly are the materials being used in NÜN jewelry?
A: NÜN jewelry is made from brass, sterling silver, gold vermeil, or 10kt gold. If there is a metal that you are interested in that is not listed (have a thing for rose gold?) feel free to contact us! We will be happy to make it happen for you!
Q: Will the brass jewelry turn my skin green? Also what is Gold Vermeil?
A: Your skin turning green depends entirely on the levels of moisture of your skin. Those with dry skin have less chance of fingers turning green. You can put clear nail polish inside the ring which will protect it and your fingers, although with time the your skin may be less likely to turn. If you want to ensure that your skin will not turn green sterling silver or gold vermeil jewelry may be a better choice. Gold vermeil is simply sterling silver pieces plated in 14kt gold. It is hypo-allergenic and nickel-free.
Terms and conditions:
All Nün pieces are made to order and cannot be exchanged or returned for change of mind.
WARRANTY AND REPAIRS
Nün will repair any manufacturing fault at no cost within 30 days of the purchase date. Manufacturing faults do not include:
- Wear and tear including misshapen rings
- Damage from negligence and improper care
- Work undertaken by other jewellers, including re-sizing
- Chipped, cracked or broken gemstones
- Broken chains
- Broken claws/prongs
- Plating that has worn off
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 30 day warranty period will be charged for repair/replacement and shipping. Please email us at email@example.com with:
- Contact details
- Description and photographs of the fault or damage
- Proof of purchase
We recommend you have your finger sized professionally before you purchase a ring. We work with US standard sizing but can help with conversions. However, a ring resizing service is available with a fee and a shipping cost to the customer. Please contact us with the purchase details, current size and what size you require and we will get back to you with a quote and timeline.
We accept Visa, Visa Debit, MasterCard, MasterCard debit, and Paypal. We offer customers to shop in USD.